At NINJA TOKYO, we ensure that every order is shipped with care, precision, and timeliness. All parcels are securely packaged and dispatched from our distribution partner within 1–2 business days.
We offer the following shipping options:
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
International Shipping: Delivery times vary by region
Shipping costs are calculated at checkout based on your delivery destination and selected service. All shipments include tracking and insurance.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Important: Customs duties or import taxes may apply for international orders depending on your country's regulations. These fees are not included in our product or shipping prices and are the responsibility of the customer upon delivery.
If you have any special delivery requests or encounter an issue with your shipment, please contact our support team. We will do our utmost to assist you.
All orders are shipped from our warehouse in Japan directly to your designated address.
We currently ship to the United States and selected international destinations. Availability may vary by region.
Shipping fees are calculated at checkout based on your location and selected delivery method.
Standard shipping usually takes 3–5 business days. Expedited options are available for faster delivery.
Yes, a tracking link will be sent to your email once your order has shipped.
Please contact our support team as soon as possible. Changes can only be made before the order is shipped.
Unfortunately, we do not ship to PO Boxes or military APO/FPO addresses at this time.
My Account
No, you can check out as a guest. However, creating an account allows you to track orders and manage your information easily.
Click the user icon on the top right corner and follow the prompts to register with your email address and a password.
Click “Forgot your password?” on the login page and follow the instructions to reset your password via email.
Yes, log into your account and navigate to “Account Details” to update your email, password, and shipping address.
After logging in, go to “Order History” under your account to view and track previous purchases.
To delete your account, please contact our customer support. We will process your request securely.
Yes. We use encryption and follow strict privacy policies to protect all user data.
An account allows faster checkout, access to your order history, and exclusive updates or offers.
Payment
We accept major credit cards (Visa, MasterCard, American Express), Apple Pay, PayPal, and Shop Pay.
Your payment will be processed at the time your order is placed and confirmed.
At this time, we do not support splitting payments across multiple methods.
Yes. All payments are encrypted and processed through secure, PCI-compliant platforms.
Yes. You can apply gift cards or discount codes during checkout before payment.
Your payment may have failed due to incorrect details, insufficient funds, or security blocks from your bank.
We currently do not offer financing, but we are exploring future options for flexible payments.
A detailed receipt will be emailed to you after purchase. You may also request an official invoice from our team.
Delivery
All orders are shipped directly from our warehouse in Japan.
Standard delivery takes 3–5 business days depending on your location. Express delivery is available at checkout.
Yes, once your order is shipped, you will receive an email with tracking information.
Yes, we ship internationally. Delivery times and fees vary based on destination.
If your order has not yet shipped, please contact our support team to update your address.
The courier will leave a notice and attempt redelivery or provide instructions for pickup.
While we do our best to accommodate requests, exact delivery scheduling is subject to the carrier's policy.
Please check your tracking link first. If the issue persists, contact our support for assistance.
Returns
We want you to feel confident in every NINJA TOKYO purchase. If for any reason you are not completely satisfied with your order, we gladly accept returns and exchanges within 14 days of delivery.
To be eligible for return, items must be:
Unworn, unwashed, and in original condition
With all tags and packaging intact
Accompanied by proof of purchase
To initiate a return, please contact our support team with your order number and reason for return. Approved returns will be provided with instructions and a return label.
Refunds are processed to the original payment method upon inspection. Shipping fees are non-refundable unless the return is due to an error on our part.
Please note: Final sale and personalized items are not eligible for return.
We accept returns within 14 days of delivery for items in original condition with tags attached.
Please contact our support team with your order number to receive return instructions and a return label.
Returns are free if the item is defective or if there was a shipping error. Otherwise, return shipping may apply.
Yes, we offer exchanges for size or color differences if the item is in stock.
Refunds are issued within 5–7 business days after we receive and inspect your returned item.
Sale items are final sale and not eligible for return unless defective.
Items must be unworn, unwashed, in original packaging, and with all tags attached.
Please contact us immediately with photos, and we will arrange for a replacement or full refund.
FAQ
Our designs blend modern functionality with traditional Japanese craftsmanship, offering garments that are elegant, discreet, and highly wearable.
All of our exclusive fabrics are developed in Japan and assembled by skilled artisans committed to quality and sustainability.
Please refer to our size guide available on each product page. If you are in between sizes, we recommend sizing up for comfort.
No, you can check out as a guest. However, creating an account allows you to track orders and manage preferences.
Please contact us as soon as possible. We will do our best to accommodate changes before your order is dispatched.
Yes. You may select gift packaging at checkout or request it in the message box during your purchase.
You can reach us via our contact form or email. We aim to respond within 24 hours on business days.
Yes. We offer personalized consultations via email for styling and fit guidance. Feel free to reach out anytime.
Subscribe to our newsletter and follow us on social media for the latest updates and product launches.
Some items may be restocked depending on demand. You can sign up for restock alerts on the product page.
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